Shipping & Returns

Australian Shipping

  • We ship with Australia Post and or Sendle, you can track your purchases easily online. A tracking number will be provided once your order has shipped.
  • We provide free shipping for all orders over $150, Australia wide.
  • We charge a flat rate of $10 AUD incl GST for Australia wide shipping.
  • We charge a flat rate of $15 AUD incl GST for Australia wide express shipping.

International Shipping

  • We ship with DHL.  Please note your delivery address must be a residential or commercial address where someone is available to sign for your parcel between 9am and 5pm.
  • We charge a flat rate of $30 AUD incl GST for international shipping.
  • Some orders may incur a customs or import duty charge.  Sunny Days Society does not have any control over these charges and we are unable to advise on what they will be, it is based on your own countries regulations and compliances.  Please contact your local customs office for more information.  All charges are to be paid by the customer on delivery of your order.
  • Estimated delivery time is 7-21 business days, this will vary depending on your countries shipping requirements.

Shipping Time

  • All orders will be processed within 24 hours from ordering.
  • Orders placed on a weekend or Australian public holiday will be processed within 24 hours of the next business day.
  • Please allow 1-3 business days for delivery and an extra 1-2 days for locations outside of metropolitan areas and up to 5 days for western Australia.
  • Orders will be delivered between Monday to Friday 9am -5pm.
  • Customers who choose Express Shipping (no signature) give authority for their order to be left unattended at their delivery address. Sunny Days Society will only replace orders using this shipping method providing the order can be proved to have been lost in transit by our delivery company.
  • Please ensure your delivery details are correct, Sunny Days Society takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.
  • The delivery times provided by are estimates only and once your order is shipped by our team it is your responsibility to keep track of items.

Returns and exchanges

  • Returns must be in ‘as new’ condition with tags attached.
  • Returns must be made within 7 days of the receipt date.
  • The goods must not be worn, damaged or washed.
  • Size exchange requests are subject to availability of stock. Should your size request be unavailable a refund or credit will be provided. 
  • Any items returned outside of this period (unless faulty) or items returned damaged or soiled (unless faulty) will be the responsibility of the customer to retrieve.
  • Sunny Days Society will not pay for the returning of items for incorrect size or styling choice.
  • We do not refund initial shipping fees if you change your mind on a purchase.
  • There are no refunds or exchanges on international orders unless the garment is deemed faulty.
  • No Returns/refunds or credits on sale items. All Sale items are final.

Faulty items 

  • We take buying and selling online very seriously, as both a buyer and a seller we recognise the amount of risk and trust that goes into each purchase.  
  • All our designs are quality controlled and thoroughly checked before sending and are packaged with care. In an unlikely event you receive an item that is faulty or damaged please contact us at hello@sunnydayssociety.com.au, we request that you also include photos of the fault.  We will be in contact to organise a replacement or credit.
  • All of our garments are hand made so you may find some little hand drawn tailors chalk marks on your garment. Don't worry it will wash straight out or steam off, this is due to each piece being hand cut and sewn.  Please take this as a personal thank you for choosing handmade. 
  • Upon receipt of the item it will undergo a quality review to determine whether you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. We do not refund shipping on purchases and it is up to the buyer to pay return postage. 
  • Sunny Days Society is not liable for the loss of garments being returned. We recommend that you purchase a method with tracking options available.

 

How to return or exchange your order (Australia only)

  • Please email hello@sunnydayssociety.com.au for a return authorisation number.
  • Fill in the return/exchange form sent with your order and send to hello@sunnydayssociety.com.au
  • Once we have received your return, we will notify you by email and process your refund/exchange within 5 business days.
  • Refunds will be made to the original purchasers credit card and will include shipping